Our processing time is 1-5 business days, depending on our order volume.
We always strive to get orders out within 24 hours.
Holidays do not count as a business day.
You may return most new, unopened, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All returns can be subject to up to a 25% restocking fee.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Primeval Labs offers FREE shipping on orders $75+ in the USA. Under $75 orders will be offered a wide range of shipping options, as well as $5.99 flat rate shipping anywhere in the USA. Primeval Labs offers shipping services through all major carriers including FedEx, UPS, and USPS in the United States and globally to all countries around the world.
We offer free shipping to most USA military locations around the world, this our military discount. Make sure the feel out your address with your correct APO/FPO/AE address details for the shipping label, then select United States as the country ( even if going outside the USA, as long as it is a USA military post office).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will calculate shipping and delivery rates for you based on the availability of your items and the shipping options you choose in the shopping cart.
All international orders are subject to additional charges for customs sales tax.